NOC Engineer, Diyar United Company

• Ensured high availability of enterprise network and server infrastructure by providing 24/7 monitoring and incident response across core network devices, firewalls, and internal systems.
• Performed L1/L2 troubleshooting for network, system, and firewall incidents, reducing downtime through rapid triage, root cause identification, and effective escalation to specialized teams.
• Monitored infrastructure using Grafana, Prometheus, and Zabbix, proactively identifying anomalies and performance degradation to maintain system reliability.
• Conducted routine health checks and preventive maintenance for Cisco-based network infrastructure and security appliances, improving overall system stability.
• Managed site-to-site VPN connectivity with external vendors, ensuring secure and reliable inter-company communication.
• Supported identity and access management by administering user access controls in Active Directory and handling security-related requests in coordination with SOC teams.
• Maintained and troubleshot Linux-based servers, supporting system operations and resolving service-level issues.
• Handled IT service requests and incidents through enterprise ticketing systems, ensuring timely resolution and clear communication during both office and non-office hours.

NOC Engineer, Wipro Limited

• Monitored and supported enterprise network infrastructure, investigating connectivity, availability, and service incidents.
• Performed network troubleshooting and escalated complex incidents to relevant engineering teams.
• Maintained operational documentation and supported incident resolution in a 24/7 environment.

Edinburgh Napier University

BACHELOR OF SCIENCE IN COMPUTING

Info Myanmar College

Higher National Diploma